A bimonthly utility bill shall be sent to each utility customer. The bill shall state that a late fee as adopted in the master fee schedule will be added to each account over thirty-five dollars ($35.00) that remains unpaid five (5) working days following the due date set forth in the bill. The bill shall state a termination date, which shall be thirty (30) days from bill date and a termination fee as adopted in the master fee schedule. A notice of termination of service will be sent to each utility customer, and property owner if a tenant is the customer whose account remains unpaid, ten (10) to fifteen (15) days prior to termination of service date informing the customer and property owner the date of termination of the utility service. The notice of termination shall be delivered personally, mailed by “First Class” mail, or posted at the service address as shown in the City’s records. A second and final notice of termination will be delivered through an automated notification system utilizing telephone, texting or email for single-family residential customers or personally posted on the doors of multi-family and business customers whose bill remains unpaid at least three (3) days prior to termination date as shown on bill. If a single-family residential customer does not have a telephone or email on record the notice will be posted on the door. Whenever it appears that the termination of utility service to a given service address will affect more than one (1) dwelling unit, the City shall cause reasonable effort to be made to give notice to all affected dwelling units. On approval by the City, a utility customer may enter into written payment arrangements. Such payment arrangements shall be on a form and procedure provided by the City and shall not exceed fifteen (15) days past the service disconnection date. A customer shall be limited to two (2) payment arrangements per twelve (12) month period. It shall be the sole discretion of the City as to the approval or denial of a request for payment arrangements. The City, in its sole discretion, may waive the late charge or shut-off penalty. (Ord. 2388, 2020)
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